EcomGuide
Gorgias: AI, Helpdesk & Chat logo

Gorgias: AI, Helpdesk & Chat

by Gorgias Inc.

4.3(644)77GreatEcomGuide Score

Gorgias combines a helpdesk foundation with a conversational AI layer to manage customer support across email, chat, social, voice, and SMS in one…

⚙️ Store management

Highlights

  • 7-day free trial
  • AI-powered multi-channel support

About Gorgias: AI, Helpdesk & Chat

Gorgias combines a helpdesk foundation with a conversational AI layer to manage customer support across email, chat, social, voice, and SMS in one unified inbox. Its AI Agent autonomously resolves tickets, and a deep Shopify integration lets agents view, edit, refund, and cancel orders without leaving the helpdesk.

How to use Gorgias: AI, Helpdesk & Chat

  1. 1Install Gorgias and connect your Shopify store and support channels
  2. 2Set up rules, macros, and the AI Agent to automate common tickets
  3. 3Manage conversations from the unified inbox, handling orders directly inside tickets

Key features

  • ✓Unified helpdesk inbox across email, chat, SMS, social, and voice
  • ✓AI Agent for autonomous ticket resolution
  • ✓AI shopping assistant for product guidance
  • ✓View, edit, refund, and cancel Shopify orders inside the helpdesk
  • ✓Workflow and macro automation
  • ✓Real-time translation
  • ✓Customer support analytics

Works with

Shopify FlowShopify AdminAircallAttentiveKlaviyoRecharge

Languages

English

👍 Pros

  • + Centralizes all support channels into one inbox to cut response times
  • + Deep Shopify integration handles orders and refunds without app-switching
  • + AI automation deflects high-volume repetitive tickets

👎 Cons

  • – Pricing is ticket-based and can rise quickly with support volume
  • – Advanced automation and rules take time to configure well

Pricing

Paid
Starting price

$10/mo

Pricing model

Paid

Paid subscription, no free plan.

Free trial

7-day

See full pricing on the Shopify App Store →

Reviews

4.3644 reviews

Gorgias: AI, Helpdesk & Chat holds a 4.3/5 rating across 644 merchant reviews on the Shopify App Store. Read the full, up-to-date reviews on its listing.

Read all reviews on the Shopify App Store →

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