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Tidio ‑ Live Chat & AI Chatbot logo

Tidio ‑ Live Chat & AI Chatbot

by TIDIO LLC

4.7(1,247)83ExcellentEcomGuide Score
Best Value

Tidio combines live chat, an AI chatbot (Lyro), and a helpdesk in one tool to help shoppers instantly.

⚙️ Store management

Highlights

  • Free plan available
  • 7-day free trial
  • Live chat plus AI chatbot

About Tidio ‑ Live Chat & AI Chatbot

Tidio combines live chat, an AI chatbot (Lyro), and a helpdesk in one tool to help shoppers instantly. Merchants can engage customers with pre-set messages, resolve common questions automatically, view what products shoppers are browsing in real time, and use conversational AI to upsell across web and social channels.

How to use Tidio ‑ Live Chat & AI Chatbot

  1. 1Install Tidio and add the chat widget to your storefront
  2. 2Configure live chat hours and build chatbot automation flows or enable Lyro AI
  3. 3Connect email and social channels to manage all conversations from one inbox

Key features

  • ✓Live chat with support and video calls
  • ✓Lyro AI chatbot for automated issue resolution
  • ✓Visual chatbot automation flows
  • ✓Unified helpdesk across email and social channels
  • ✓Real-time visitor and cart preview with product recommendations
  • ✓Multi-language support with real-time translation
  • ✓Instagram, Messenger, and WhatsApp integration

Works with

Google AnalyticsJudge.meKlaviyoMailchimpZapierZendesk

Languages

EnglishGermanFrenchItalianPortuguese (Brazil)Spanish

👍 Pros

  • + Free plan and easy setup make it accessible to small stores
  • + AI chatbot efficiently handles repetitive questions 24/7
  • + Multi-channel inbox unifies chat, email, and social messaging

👎 Cons

  • – Costs rise as AI conversation and operator limits scale up
  • – Some advanced automation features are gated behind higher tiers

Pricing

Free plan available
Starting price

$29/mo

Pricing model

Free plan available

Has a free plan, with paid plans to unlock more.

Free trial

7-day

See full pricing on the Shopify App Store →

Reviews

4.71,247 reviews

Tidio ‑ Live Chat & AI Chatbot holds a 4.7/5 rating across 1,247 merchant reviews on the Shopify App Store. Read the full, up-to-date reviews on its listing.

Read all reviews on the Shopify App Store →

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