Loox: Product Reviews App & AI
by LooxLoox is a visual-first product reviews app that focuses on collecting and showcasing photo and video reviews from real customers. It uses AI-powered features to generate smart review request emails and optimize review display for conversions. Loox is trusted by thousands of Shopify brands who want to leverage user-generated content to build trust and drive sales.
Key Features
Pricing Plans
Beginner
- Up to 100 monthly review request emails
- Photo reviews
- Review widgets and carousel
- Discount for reviews
- 15 widget layouts
Scale
- Up to 500 monthly review request emails
- Photo and video reviews
- Google Shopping integration
- All widget layouts
- Full customization and branding removal
- Referral program
Unlimited
- Unlimited review request emails
- Everything in Scale
- Priority support
- Dedicated success manager
- Advanced analytics
Pros & Cons
Pros
- Stunning visual review displays that look great on any theme
- AI-powered features optimize review collection automatically
- Effective discount-for-review incentives boost collection rates
- Built-in referral program turns customers into advocates
- Easy setup with one-click import from other review apps
Cons
- Order-based pricing can become costly for high-volume stores
- No free plan available, only a trial period
- Text-only review features are less developed than photo-focused ones
Loox excels at visual social proof with its beautiful photo and video review displays. If your brand is image-driven and you want to maximize UGC, Loox is a strong choice. However, the order-based pricing can get expensive for high-volume stores compared to flat-rate competitors like Judge.me.
Try Loox: Product Reviews App & AIFrequently Asked Questions
How does Loox collect photo reviews?
Loox sends automated post-purchase emails asking customers to leave a review with a photo. You can offer a discount incentive to encourage photo submissions, and customers can upload directly from the email without needing an account.
Can I use Loox with my existing Shopify theme?
Yes, Loox widgets are designed to work with all Shopify themes. The app offers multiple widget styles and layouts that automatically adapt to your stores design, and you can further customize colors, fonts, and positioning.
Does Loox support video reviews?
Yes, video reviews are supported on the Scale plan and above. Customers can upload video reviews alongside photo reviews, and these are displayed in your review widgets with an embedded player.