EcomGuide
Re:amaze Live Chat & Helpdesk logo

Re:amaze Live Chat & Helpdesk

by Reamaze

4.4(175)74GreatEcomGuide Score

Re:amaze is an AI-powered helpdesk that unifies email, live chat, social, SMS, and voice into a single inbox across all stores.

⚙️ Store management

Highlights

  • 14-day free trial
  • AI helpdesk, live chat, and chatbots

About Re:amaze Live Chat & Helpdesk

Re:amaze is an AI-powered helpdesk that unifies email, live chat, social, SMS, and voice into a single inbox across all stores. Agents can view, modify, and create Shopify orders inside conversations, while AI helps write replies, build chatbots, summarize threads, and generate FAQ articles.

How to use Re:amaze Live Chat & Helpdesk

  1. 1Connect your support channels and Shopify store to the inbox
  2. 2Set up AI replies, chatbots, and automation rules
  3. 3Respond to customers and manage orders from conversations

Key features

  • ✓Unified inbox for email, live chat, social, SMS, and voice
  • ✓AI Agent, AI-assisted replies, and thread summaries
  • ✓Chatbots and automated FAQ article generation
  • ✓View, modify, and create Shopify orders in conversations
  • ✓Workflow automation with rules, tags, and assignments
  • ✓Satisfaction surveys, status pages, and push notifications

Works with

KlaviyoLoop ReturnsRingCentralShipStationYotpoCheckout

Languages

English

👍 Pros

  • + Consolidates many channels into one inbox
  • + Native Shopify order management from within chats
  • + Strong AI and automation tools for faster responses

👎 Cons

  • – No free plan; paid from $29/mo
  • – Lower rating than top support apps, no BFS badge

Pricing

Paid
Starting price

$29/mo

Pricing model

Paid

Paid subscription, no free plan.

Free trial

14-day

See full pricing on the Shopify App Store →

Reviews

4.4175 reviews

Re:amaze Live Chat & Helpdesk holds a 4.4/5 rating across 175 merchant reviews on the Shopify App Store. Read the full, up-to-date reviews on its listing.

Read all reviews on the Shopify App Store →

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