Okendo: Reviews & Loyalty
by OkendoOkendo combines product reviews, customer surveys, and a loyalty rewards program into one platform. Its review-first approach means loyalty points can be earned by leaving reviews, adding photos, and answering survey questions, creating a flywheel of social proof and retention. The platform is used by leading Shopify Plus brands and offers enterprise-grade features including zero-party data capture and advanced customer profiles.
Key Features
Pricing Plans
Essential
- Up to 200 monthly orders
- Product reviews with photos and video
- Basic loyalty points program
- Review request emails
Growth
- Up to 1,500 monthly orders
- Full loyalty and referral programs
- Advanced review attributes
- Zero-party data capture
- Analytics and reporting
- Klaviyo and Gorgias integration
Pros & Cons
Pros
- Unique reviews-plus-loyalty combination creates a powerful feedback loop
- Zero-party data capture gives you rich customer insights
- Enterprise-grade features trusted by top Shopify Plus brands
- Unified customer profiles combining review and loyalty data
- Strong integration ecosystem with Klaviyo, Gorgias, and Attentive
Cons
- No free plan — starts at $19/month
- Loyalty features are secondary to the reviews focus
- Higher cost than standalone loyalty-only apps
Okendo is the ideal choice for brands that see reviews and loyalty as two sides of the same coin. By rewarding customers for leaving detailed reviews and survey responses, it creates a virtuous cycle of social proof and engagement. The trade-off is that there is no free plan, but for brands committed to a review-led retention strategy, the investment pays for itself.
Try Okendo: Reviews & LoyaltyFrequently Asked Questions
Is Okendo primarily a reviews app or a loyalty app?
Okendo started as a reviews platform and has expanded into loyalty. Its reviews features are deeper than most, while its loyalty module covers points, referrals, and tiers.
What is zero-party data capture?
Zero-party data is information customers proactively share — like skin type, size preferences, or purchase intent. Okendo collects this through review attributes and quizzes.
Can I use Okendo for loyalty without using the reviews feature?
Technically yes, but Okendo is designed to work best when both modules are active. The loyalty program is most effective when it rewards review participation.