Tidio ‑ Live Chat & AI Chatbot logo

Tidio ‑ Live Chat & AI Chatbot

by TIDIO LLC
4.6
964 reviewsFree plan available

Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store. Tidio lets you engage customers with pre-set messages and talk to them as they shop via live chat. Use conversational AI to upsell via personalized product recommendations. View customers in real time and learn what products they viewed to increase average order value with discount codes. All this from one helpdesk with dedicated Shopify features.

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App Details

DeveloperTIDIO LLC
LaunchedJuly 14, 2014
LanguagesEnglish, German, French +3 more
Starting PriceFree
CategorySocial trust

Key Features

1
Live chat with video calls
2
Chatbot with automation flows
3
Lyro AI sales assistant
4
Help desk with unified panel
5
Real-time omni-channel support
6
Cart recovery automation and discount management
7
Product recommendations and upselling
8
Ticketing system with auto-assign and rule-based triggers
9
Order tracking and customer notifications
10
Multi-store support with analytics and reports
11
SOC 2 Type 2 security with encryption
12
Mobile app for on-the-go management

Pricing Plans

Free

Free
  • Live chat (50 users)
  • Flows (100 visitors/month)
  • Ticketing
  • Mobile app
  • Social media integrations

Customer Service

$29/month
  • 100 conversations (tiered up to $59 for 1,000)
  • Analytics
  • Live visitors list
  • Operating hours
  • AI reply assistant
  • Live chat support (24/5)
  • 7-day free trial

Flows

$29/month
  • Up to 40,000 visitors
  • Automation analytics
  • Chatbot templates
  • Visual chatbot builder
  • No Tidio branding (add-on)
  • 7-day free trial
Most Popular

Lyro AI Chatbot

$39/month
  • Up to 200 Lyro conversations
  • Website scraper
  • Lyro tasks
  • Native Shopify actions
  • No Tidio branding (add-on)
  • 7-day free trial