Willdesk: Live Chat&AI Chatbot logo

Willdesk: Live Chat&AI Chatbot

by Channelwill
4.8
392 reviewsFree plan available

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat, and social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder enables auto-cart recovery, product recommendations, ticket routing, and instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore/Dropshipman/Loloyal to streamline customer service. Includes custom HelpCenter and FAQ pages.

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App Details

DeveloperChannelwill
LaunchedFebruary 22, 2021
LanguagesEnglish, Chinese (Simplified), Chinese (Traditional) +17 more
Starting PriceFree
CategorySocial trust

Key Features

1
Branded self-service widget with TrackingMore API
2
AI-driven omnichannel with product recommendations and emotion detection
3
Manage inbox tickets from social media, chat, and email in helpdesk
4
Complete customer index with Klaviyo, Mailchimp, Privy, SMSBump integrations
5
Multi-store integration with font, FAQ, and style customization

Pricing Plans

Free

Free
  • Unlimited agents
  • 1 store
  • 20 conversations
  • Live chat and contact form
  • Order tracking
  • Email and social media integration
  • Macro and quick response
  • Help center
  • 1,000 products AI learning
  • 24/7 customer service

Basic

$16.90/month
  • 3 stores
  • 100 conversations
  • Automation bot
  • Custom FAQ domain
  • FAQ premium templates
  • 100 free order tracking quota
  • 7-day free trial
Most Popular

Pro

$89.90/month
  • Multiple stores
  • 1,000 conversations
  • 1,000 free order tracking quota
  • Custom plan and more
  • Customer success manager
  • 7-day free trial