Richpanel: AI Customer Support
by Richpanel Inc
Richpanel gives ecommerce teams AI agents that can resolve support tickets end to end across email, chat, social, SMS and phone.
Highlights
- 14-day free trial
- AI agents for support tickets
About Richpanel: AI Customer Support
The app reads order context, handles common actions like returns or refunds, and hands off to humans when needed.
How to use Richpanel: AI Customer Support
- 1Connect support channels and Shopify order data
- 2Train AI agents on policy docs, past tickets and brand voice
- 3Review handoffs, QA reports and resolution rates before scaling automation
Key features
- ✓AI agents for order, return, refund and subscription tickets
- ✓Unified inbox for email, chat, social, SMS and phone
- ✓Brand-voice and policy-aware replies
- ✓Shopify order context inside conversations
- ✓Integrations with customer and marketing stack tools
- ✓QA, insights and support coaching reports
Works with
Languages
👍 Pros
- + Strong AI support automation angle
- + Covers more channels than basic chat tools
- + Helpful migration path from larger helpdesks
👎 Cons
- – Higher starting price than small-store chat apps
- – Smaller review base than Gorgias or Tidio
Pricing
Free trial available$89/mo
Paid
Paid subscription, no free plan.
14-day
Reviews
Richpanel: AI Customer Support holds a 4.8/5 rating across 128 merchant reviews on the Shopify App Store. Read the full, up-to-date reviews on its listing.
Frequently asked questions
- Is Richpanel: AI Customer Support free?
- Richpanel: AI Customer Support is a paid app starting at $89/mo. A 14-day free trial is available, so you can test it before paying.
- What is Richpanel: AI Customer Support used for?
- Richpanel gives ecommerce teams AI agents that can resolve support tickets end to end across email, chat, social, SMS and phone. It is best suited for ai agents for support tickets.
- Is Richpanel: AI Customer Support good? What do merchants say?
- Richpanel: AI Customer Support is rated 4.8/5 from 128 merchant reviews on the Shopify App Store. Its EcomGuide Score is 79/100.
Related apps
Matrixify
BFSITissible
Matrixify handles bulk import, export, update, and migration of nearly all Shopify store data using Excel, Google Sheets, or CSV files up to 20 GB.
Hextom: Bulk Product Edit
BFSHextom
Hextom: Bulk Product Edit lets merchants perform rapid, precise bulk edits to thousands of products, collections, customers, metafields, and orders…
Stocky
Shopify
Stocky by Shopify is an inventory management tool for Shopify POS Pro that helps retailers optimize purchasing decisions.