EcomGuide
Shopify Inbox logo

Shopify Inbox

Built for Shopify

by Shopify

4.7(5,422)89ExcellentEcomGuide Score
Editor's ChoiceBest Value

Shopify Inbox adds a free storefront chat and AI sales associate that can answer shopper questions using the store catalog, policies and content.

⚙️ Store management

Highlights

  • Built for Shopify
  • Free plan available
  • Free AI chat for Shopify stores

About Shopify Inbox

It can personalize replies for signed-in Shop users and gives merchants analytics on assisted orders and buyer satisfaction.

How to use Shopify Inbox

  1. 1Install Shopify Inbox and enable the storefront chat
  2. 2Review AI tone, rules and source content
  3. 3Monitor assisted orders, customer ratings and escalated conversations

Key features

  • ✓AI sales associate for storefront chat
  • ✓Catalog, inventory and policy-aware answers
  • ✓Tone, style and rule controls
  • ✓Shop user personalization when available
  • ✓Chat ratings to train the AI assistant
  • ✓Analytics for assisted orders and satisfaction

Works with

Shopify AdminOnline Store

Languages

EnglishFrenchGermanItalianJapanesePortuguese (Brazil)SpanishChinese (Simplified)Chinese (Traditional)DanishDutchKoreanSwedishThaiTurkishVietnamese

👍 Pros

  • + Free and built by Shopify
  • + Large review base and Built for Shopify badge
  • + Zero-setup fit for merchants already in Shopify

👎 Cons

  • – Less powerful than full helpdesk suites
  • – Works best for storefront chat rather than complex ticketing

Pricing

Free
Starting price

Free

Pricing model

Free

Completely free to use.

Free trial

—

See full pricing on the Shopify App Store →

Reviews

4.75,422 reviews

Shopify Inbox holds a 4.7/5 rating across 5,422 merchant reviews on the Shopify App Store. Read the full, up-to-date reviews on its listing.

Read all reviews on the Shopify App Store →

Compare Shopify Inbox

See how Shopify Inbox stacks up against similar apps.

Shopify Inbox vs Shopify FlowShopify Inbox vs Report Pundit: Custom ReportsShopify Inbox vs BR ‑ Better ReportsShopify Inbox vs MatrixifyShopify Inbox vs Hextom: Bulk Product EditShopify Inbox vs Ablestar Bulk Product EditorShopify Inbox vs Tidio ‑ Live Chat & AI Chatbot

Frequently asked questions

Is Shopify Inbox free?
Shopify Inbox has a free plan or free tier.
What is Shopify Inbox used for?
Shopify Inbox adds a free storefront chat and AI sales associate that can answer shopper questions using the store catalog, policies and content. It is best suited for free ai chat for shopify stores.
Is Shopify Inbox good? What do merchants say?
Shopify Inbox is rated 4.7/5 from 5,422 merchant reviews on the Shopify App Store and carries the Built for Shopify badge, which means it meets Shopify’s highest standards for performance and integration. Its EcomGuide Score is 89/100.

Related apps

Matrixify logo

Matrixify

BFS

ITissible

87
Top Rated

Matrixify handles bulk import, export, update, and migration of nearly all Shopify store data using Excel, Google Sheets, or CSV files up to 20 GB.

4.9(1,263)$20/mo
Free plan
⚙️ Store management
Hextom: Bulk Product Edit logo

Hextom: Bulk Product Edit

BFS

Hextom

85
Top Rated

Hextom: Bulk Product Edit lets merchants perform rapid, precise bulk edits to thousands of products, collections, customers, metafields, and orders…

4.9(1,060)$9.99/mo
Free plan
⚙️ Store management
Stocky logo

Stocky

Shopify

55

Stocky by Shopify is an inventory management tool for Shopify POS Pro that helps retailers optimize purchasing decisions.

2.8(208)Free
Free to install
⚙️ Store management