Shopify App Comparison 2026
Tidio ‑ Live Chat & AI Chatbot
964 reviews
VS
Shopify Inbox
4,816 reviews
Which Shopify upsell app increases AOV more? Compare pricing, features, ratings & real merchant reviews for Tidio and Shopify Inbox to find the best fit for your store.
Live chat with AI chatbot capabilities for customer engagement.
View Full DetailsKey Features
- Live chat with video calls
- Chatbot with automation flows
- Lyro AI sales assistant
- Help desk with unified panel
- Real-time omni-channel support
- Cart recovery automation and discount management
- Product recommendations and upselling
- Ticketing system with auto-assign and rule-based triggers
- Order tracking and customer notifications
- Multi-store support with analytics and reports
- SOC 2 Type 2 security with encryption
- Mobile app for on-the-go management
Official Shopify messaging solution for customer communication.
View Full DetailsKey Features
- Chat added seamlessly within Shopify
- AI-powered suggested replies
- Customer profile and cart details in real time
- Send product recommendations, photos, and discounts from chat
- Automate greetings, contact capture, and FAQs
- Real-time messaging with email and file upload
- Multi-language support with push notifications
- Customizable colors, fonts, business hours, and welcome messages