vs
Gorgias: AI, Helpdesk & Chat vs Tidio ‑ Live Chat & AI Chatbot
Gorgias: AI, Helpdesk & Chat and Tidio ‑ Live Chat & AI Chatbot are both popular Shopify apps in the same category, but they're rated differently by merchants: Gorgias: AI, Helpdesk & Chat is 4.3/5 from 644 reviews, and Tidio ‑ Live Chat & AI Chatbot is 4.7/5 from 1,247 reviews. On the EcomGuide Score, Tidio ‑ Live Chat & AI Chatbot has a slight edge (83/100 vs 77/100), driven mainly by its higher rating. Tidio ‑ Live Chat & AI Chatbot has a genuine free plan, while Gorgias: AI, Helpdesk & Chat is paid from day one (starting at $10/mo) — a real factor if you want to trial before committing budget.
Full comparison
EcomGuide Score
77/100
83/100
Rating
4.3(644)
4.7(1,247)
Reviews
644
1,247
Starting price
$10/mo
$29/mo
Pricing
Paid
Free plan available
Free plan
— No
✓ Yes
Free trial
7-day
7-day
Best for
AI-powered multi-channel support
Live chat plus AI chatbot
Built for Shopify
— No
— No
Launched
2017
2014
Key features
- ✓Unified helpdesk inbox across email, chat, SMS, social, and voice
- ✓AI Agent for autonomous ticket resolution
- ✓AI shopping assistant for product guidance
- ✓View, edit, refund, and cancel Shopify orders inside the helpdesk
- ✓Workflow and macro automation
- ✓Real-time translation
- ✓Customer support analytics
- ✓Live chat with support and video calls
- ✓Lyro AI chatbot for automated issue resolution
- ✓Visual chatbot automation flows
- ✓Unified helpdesk across email and social channels
- ✓Real-time visitor and cart preview with product recommendations
- ✓Multi-language support with real-time translation
- ✓Instagram, Messenger, and WhatsApp integration
Developer
Gorgias Inc.
TIDIO LLC
Integrations
Shopify FlowShopify AdminAircallAttentiveKlaviyoRecharge
Google AnalyticsJudge.meKlaviyoMailchimpZapierZendesk
Languages
English
EnglishGermanFrenchItalianPortuguese (Brazil)Spanish
Pros
- ＋Centralizes all support channels into one inbox to cut response times
- ＋Deep Shopify integration handles orders and refunds without app-switching
- ＋AI automation deflects high-volume repetitive tickets
- ＋Free plan and easy setup make it accessible to small stores
- ＋AI chatbot efficiently handles repetitive questions 24/7
- ＋Multi-channel inbox unifies chat, email, and social messaging
Cons
- －Pricing is ticket-based and can rise quickly with support volume
- －Advanced automation and rules take time to configure well
- －Costs rise as AI conversation and operator limits scale up
- －Some advanced automation features are gated behind higher tiers
Choose Gorgias: AI, Helpdesk & Chat if…
- ＋ You need something best suited for ai-powered multi-channel support.
Choose Tidio ‑ Live Chat & AI Chatbot if…
- ＋ You need something best suited for live chat plus ai chatbot.
- ＋ You want to start on a free plan before paying for anything.
- ＋ You're weighing the two mainly on merchant satisfaction — Tidio ‑ Live Chat & AI Chatbot is the higher-rated option.
Frequently asked questions
- Is Gorgias: AI, Helpdesk & Chat or Tidio ‑ Live Chat & AI Chatbot better for Shopify?
- Tidio ‑ Live Chat & AI Chatbot scores higher on the EcomGuide Score (83/100 vs 77/100), based on merchant rating, review volume and recency. That said, "better" depends on your specific workflow — see the full feature comparison above.
- Which is cheaper, Gorgias: AI, Helpdesk & Chat or Tidio ‑ Live Chat & AI Chatbot?
- Tidio ‑ Live Chat & AI Chatbot has a free plan, while Gorgias: AI, Helpdesk & Chat is paid starting at $10/mo.
- Do Gorgias: AI, Helpdesk & Chat and Tidio ‑ Live Chat & AI Chatbot have a free plan?
- Gorgias: AI, Helpdesk & Chat does not have a free plan (starts at $10/mo). Tidio ‑ Live Chat & AI Chatbot has a genuine free plan.