Best Live Chat & Helpdesk Apps for Shopify (2026)
Real-time storefront chat and AI chatbots that answer shoppers instantly.
3 apps ranked by the EcomGuide Score
Bulk EditingImport, Export & MigrationInventory ManagementAnalytics & ReportingAccounting & TaxCustomer SupportAutomation
#1
89
83
77
Shopify Inbox
BFSShopify
Category Leader
Shopify Inbox adds a free storefront chat and AI sales associate that can answer shopper questions using the store catalog, policies and content.
4.7(5,006)Free
Free
Store management
#2Tidio ‑ Live Chat & AI Chatbot
TIDIO LLC
Best Value
Tidio combines live chat, an AI chatbot (Lyro), and a helpdesk in one tool to help shoppers instantly.
4.7(1,247)$29/mo
Free plan
Store management
#3Gorgias: AI, Helpdesk & Chat
Gorgias Inc.
Gorgias combines a helpdesk foundation with a conversational AI layer to manage customer support across email, chat, social, voice, and SMS in one…
4.3(644)$10/mo
Paid
Store management
Frequently asked questions
- What is the best live chat & helpdesk app for Shopify in 2026?
- Shopify Inbox ranks #1 with an EcomGuide Score of 89, rated 4.7/5 from 5,006 reviews. Tidio ‑ Live Chat & AI Chatbot is the closest alternative.
- Which live chat & helpdesk apps have a free plan?
- 2 of the 3 apps here offer a free plan or free tier: Shopify Inbox, Tidio ‑ Live Chat & AI Chatbot. Free tiers usually cap usage, so check the limits against your order volume.
- How much do live chat & helpdesk apps cost?
- Paid plans here start between $10 and $29 per month. Most apps tier pricing by usage, so the right comparison is the plan that fits your monthly volume, not the entry price.